Complaints Policy
Complaints Procedure for The Bobby Dhanjal Practice Limited T/A BDWM, BDMB
The Bobby Dhanjal Practice Ltd T/A BDWM is authorised & regulated by the Financial Conduct Authority (FCA) under FCA number of 537673. You can check this on the Financial Services Register by visiting www.fcs.org.uk/register/ or by contacting the FCA at Financial Conduct Authority, 12 Endeavour Square, London E20 1JN or telephone 0800 111 6768
This document sets out the complaint’s procedure, if you may need it and we would ask you to read it carefully and if you are unsure of its content, please ask a member of our friendly team.
If you wish to register a complaint, we can accept this in writing or via telephone as follows:
Bobby Dhanjal Wealth Management
3 Merus Court
Meridian Business Park
Leicester
LE19 1RJ
0116 282 5137
info@bdwm.co.uk
A summary of our Complaints procedure is available upon request.
Should we not be able to find an acceptable solution to your complaint, you may be able to refer this to the Financial Ombudsman Service (FOS). Further details are available at www.financial-ombudsman.org.uk
Financial Services Compensation Scheme (FSCS)
Most products that we advise on our covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we or product providers cannot meet certain obligations.
This depends on the type of business and the circumstances of the claim. You will find up-to-date details of the
FSCS’s compensation limits, eligibility, and details of how to make a claim on its website www.fscs.org.uk or you can contact them on 0800 678 1100
Investments: Most types of investment are protected for 100% of the first £85,000 per person per firm (firms failing after 1 April 2019) or £50,000 per person per firm (if the firm failed between 1 Jan 2010 and 31 March 2019)SIPPs and Poor Pension Advice: 100% of the first £85,000 per person per firm (firms failing after 1 April 2019) or £50,000 per person per firm (if the firm failed between 3 July 2015 and 31 March 2019)
Pensions: Most types of pensions are protected for 100% of the value of the pension without limit
Banks and Building Societies: 100% of the first £85,000 per person per facility (failing after 1 January 2017)